Home » Area Employment » DOMESTIC VIOLENCE SERVICES Bilingual Support Specialist

DOMESTIC VIOLENCE SERVICES Bilingual Support Specialist

YWCA Springfield, MassachusettsMonday – Friday 7a-3p


  • A.A. or equivalent education of experience in a human service field.
  • One year of direct service experience and familiar with issues of violence against women.
  • Prior experience in workforce development field including skill building and assisting participants in securing employment and necessary training preferred
  • Experience with provision of financial literacy preferred
  • Must have valid driver’s license, reliable vehicle and telephone.
  • Must be able to lift up to 40 lbs.
  • Must be bilingual (Spanish-speaking).


Duties and Responsibilities:

  • Provide Case Management and advocacy for all women and children to include goal planning & service delivery.  Empowering them to meet their individual needs based on their goals and service plan, motivating them to access community resources on a daily basis
  • Complete resident intake and assessments with women and their children upon entry into shelter and in accordance with deadlines
  • Complete safety plans with residents within 3 days of entry to shelter.
  • Complete individualized service plans within 2 weeks of entry to shelter with families and meet on a weekly basis with clients to develop and follow-up with progress
  • Work closely and in conjunction with shelter support specialist to ensure delivery of outcomes-a team approach
  • Initiates contact with outside resources
  • Link residents to resources in accordance with service plans and follow up to ensure a successful linkage
  • Makes appropriate referrals and follow-up with residents
  • Teach pre-employment classes and other employment support classes including topics necessary to successful transition to the workplace, including:  job search methods, telephone skills, job applications, resumes, interviewing skills, cover  letters and thank you letters, terminating from a job, local labor market, education and training requirements for various career areas, work maturity skills, dependability, communication skills, interpersonal relations, initiative/productivity, and managing personal responsibility) including arranging of speakers from various employment sectors.
  • Connect participants to appropriate training opportunities external to the program.
  • Guide participants in their personal job searches.
  • Provides information and resources to residents and maintain updated resources and referrals
  • Maintain and develop relationships with area employers, as well as a program resource book of employment opportunities.
  • Connect program participants with the resources necessary for program participants to overcome their individual barriers to viable employment.
  • Guide and teach residents on budgeting basics and other financial literacy topics-either individually or in group
  • Individual resident support
  • Provide child care as needed
  • Helps residents coordinate appointments, maintain their schedules and transportation- Initiates contact with outside resources
  • School/Daycare enrollment for children in shelter
  • Maintains client records and completes required paperwork according to deadlines
  • Provides crisis intervention as needed
  • Provide legal advocacy/court accompaniment to residents as necessary
  • Assist residents in adhering to shelter rules and guidelines
  • Responsible for maintenance and upkeep of the facility and property (including, but not limited to:  vacuuming, laundry, loading/unloading groceries, shoveling, raking, mopping)
  • Maintain medication log, prompt residents to take their medication and medicate their children promptly
  • Support positive residential environment and teamwork
  • Attends staff meetings and weekly case review
  • Communicate with Site Director regarding daily issues and needs
  • Provide transportation to residents and adhere to all safety laws/policies regarding seat belts, car seat requirements and speed limits at all times.
  • Answer intake line as needed
  • Performs other related duties as needed.



Location:  Springfield                    Hourly Rate:  $12.82


Please e-mail resume/cover letter to:  jobs@ywworks.org



Internal applicants must submit updated resumes with letters of interest.

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